Frequently Asked Question
Find quick answers to common questions about gifts, shipping, and returns. We’re here to help make your gifting perfect.
How can you help?
We’re here to be your personal gifting concierge. Whether you’re celebrating an anniversary, birthday, or just because, our team helps you find the perfect gift. Need suggestions or have special requests? We’ll make your gifting experience seamless and memorable.
What is your return policy?
We want you to be completely happy with your purchase. If you’re not satisfied, you may return unworn, undamaged items in their original packaging within 30 days of delivery for a full refund or exchange. Personalized items are final sale.
What payment methods do you accept?
Currently, we accept PayPal for all online orders. We are actively working to add more payment options to provide you with greater flexibility in the near future. All transactions are securely processed through encrypted payment gateways to ensure your information remains protected.
Do you sell gift cards?
Yes! Our gift cards are the perfect solution when you want to let someone choose their own perfect gift. Available in various denominations, they can be delivered instantly via email or scheduled for any special occasion.
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Our roses are naturally grown in Ecuador and Colombia, then undergo a specialized
preservation process. When properly cared for, they can maintain their beauty
for up to three years.
During the preservation process, the roses naturally lose their scent. However, we
apply our signature floral tonic to each arrangement, giving them a
fresh floral fragrance that lasts for several days after delivery.
No. Please do not water the roses. Keep them away from direct sunlight, heat, and humidity for best results.
